Loss Prevention Customer Service Agent

Website TJX Canada – Winners, Marshalls, HomeSense

Job Description:

Acknowledge and greet all customers at the store entrance; Facilitate Associate check-out at front of entrance for breaks / lunches

Job Responsibilities:

  • Escort for store management during cash pickups (no cash handling)
  • Ensuring efficient communication with store management, coordinators and District Loss Prevention Manager’s to have clear understanding of current issues and events; Document occurrences and forward to the Store Investigations Supervisor and/or the District Loss Prevention Manager
  • Operate CCTV equipment to view store activity (where available); Respond to Sensormatic alarms and log the alarm in the Sensormatic activity log
  • Providing assistance and support for Store Investigators as directed using apprehensions
  • Actively patrol of the store, focusing on high shrink departments, high defeated tag areas and other key opportunity areas

Job Requirements:

  • Should have access to vehicle and a clean driving records / must be insured.
  • Minimum 18 years of age; Must have or be eligible to be granted Provincial Security Guard License (depending on situation, we may train and provide licensing).
  • Minimum High School diploma or equivalent experience
  • Security Guard / Concierge or similar experience preferred; Store Investigator Experience ideal.

Job Details:

Company: TJX Canada – Winners, Marshalls, HomeSense

Job Category: Supermarket

Vacancy Type:  Full Time

Job Location: Toronto, Ontario, CA

Application Deadline: N/A

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