Job Description:

Develop recommendations to improve business and operational processes that supports a tenant centric delivery model

Job Responsibilities:

Support a reporting system that includes tenant related social-economic data and performance information on program delivery of engagement, partnerships, social procurement and community development.
Ensure initiatives are delivered in accordance with internal, resident, shareholder, or other requirements
Conduct research on best practices and maintains up to date knowledge about customer service and experience strategies and translates it into the TCHC context
Develop reports, papers, briefing notes, and presentations for internal use and to communicate to stakeholders
Lead related business intelligence and data analytics projects
Support Data analytics with cross City divisional stakeholders related to tenant safety and wellbeing.

Excellent oral and written communication skills and presentation skills
5 years of experience (work or co-op) in a large public corporate environment in one or more of the following areas: policy analysis or development, performance measurement, customer service/experience strategies, market research, strategic planning, creation and monitoring of accountability systems.
Proficiency with computerized business applications including word processing, spreadsheet, presentation and database software applications.
Excellent project management, conflict resolution and organizational skills
Post-secondary education (graduate degree preferred) in business administration or other relevant field (e.g. public policy, commerce, law, communications, social policy)
Proven ability to analyze and interpret data, prepare reports and statements.

Company: Toronto Community Housing

Job Category: Government

Vacancy Type: Full Time

Job Location: Ottawa, Ontario, CA

Application Deadline: N/A

Jobseve.online

Report Job