Telecommunications Planner

Website Toronto Community Housing

Job Description:

This Telecommunications Planner provides 2nd level support, along with 1st level support when required, and manages service delivery of VoIP desk phones, voicemail, cell phones, and any other telephone technologies that may arise in the future. This position will also serve as the prime intermediary with telephone and cell phone vendors.

Job Responsibilities:

  • Perform other duties as assigned
  • Coordinate work between TCHC ITS staff and vendors as required to the support delivery of applicable telecom services
  • Liaise with vendors to provide support and purchase services and/or equipment
  • Assist the Manager in maintaining and monitoring budgets for telecommunication systems/equipment.
  • On-demand report generation summarizing applicable telecom services and equipment in TCHC corporate offices and residential buildings.
  • Consult with the Manager or vendors on problem solving as required

Job Requirements:

  • Demonstrated knowledge of integrated networked voicemail systems for the purposes of administration (additions, changes and deletions)
  • Proven communications skills in order to write reports and prepare correspondence
  • Strong interpersonal and conflict resolution skills, sensitivity and tact to address clients’ issues and to liaise with all levels of staff
  • Telecommunications certificate or post-secondary diploma/degree in a related discipline or the equivalent combination of education and experience
  • Three (3) years’ previous experience providing telecommunications support in a medium to large organization
  • Demonstrated knowledge of computer software and the ability to use standard applications software such as MS Word, Excel and MS Access

Job Details:

Company: Toronto Community Housing

Job Category: Government

Vacancy Type: Full Time

Job Location: Mississauga, Ontario, CA

Application Deadline: N/A

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