Retail Experience Manager

Website TELUS

Job Description:

In this role you’ll conceptualize, prototype, and iterate on enterprise transformation strategies that influence store design, system implementation, operational processes, and value added services within our TELUS retail ecosystem. You’ll serve as the experience strategy lead on multiple projects, set the bar for high quality work, and partnerships at all levels of the business.

Job Responsibilities:

  • Lead and oversee the timely delivery of high-quality retail experience strategy deliverables, including discovery plans, user research findings, competitive insights, marketing principles.
  • Grow the practice of retail experience strategies and programs across key initiatives, framing new product and service opportunities by crafting clear and compelling customer journeys.
  • Build and maintain strong, collaborative relationships with business, product, store design, marketing, systems and technology teams to ensure the delivery of industry-leading experiences.
  • Advance the discipline of experience design thinking strategy, expanding your toolbox through new methodologies, and sharing your learnings with cross-functional partners and leadership.

Job Requirements:

  • A solid understanding of all creative disciplines (experience strategy, design thinking and process, marketing and interaction design)
  • Versatility and flexibility being comfortable with ambiguity and have the ability to organize and prioritize work in a fast-paced environment
  • Highly self-motivated, organized and accountable with strong attention to detail
  • Skilled at conflict resolution and negotiation, persuading and influencing others to reach a shared understanding and consensus

Job Details:

Company: TELUS

Job Category: Telecom

Vacancy Type: Full Time

Job Location: Vancouver, BC, CA

Application Deadline: N/A

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