Administration and Development

Website Toronto District School Board

Job Description:

Reporting to the Supervisor, Technology, the Analyst, ITSM Administration and Development is responsible and accountable for managing and ensuring the readiness of the mission critical IT Service Management/Enterprise Service Management platform (e.g. ServiceNow)

Job Responsibilities:

  • Responsible for documenting and maintaining a detailed record describing every step performed of all changes or updates including modifications description, impact assessment, and procedures to restore back if problem discovered.
  • Manage Discovery processes and related Service-Mapping settings/processes.
  • Responsible for ensuring health of the system, performance, scheduling and monitoring of all required maintenance and software upgrades.
  • Set-up and maintain listings of groups, locations, users, assignments, categorizations and other application data.
  • Maintain health of CMDB.
  • Participate in the design/implementation of application changes to meet the on-going need of the Enterprise Support Operations.

Job Requirements:

  • University Degree in Computer Science or related field with three years progressively.
  • Understanding of I.T. performance measurement program
  • Working knowledge of Client/Server and SaaS software applications
  • Experience in analyzing predictive and operational indicators and developing solutions

Job Details:

Company: Toronto District School Board

Job Category: Education

Vacancy Type: Full Time

Job Location: Toronto, Ontario, CA

Application Deadline: N/A

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