Website Toronto District School Board
Job Description:
Reporting to the Supervisor, Technology, the Analyst, ITSM Administration and Development is responsible and accountable for managing and ensuring the readiness of the mission critical IT Service Management/Enterprise Service Management platform (e.g. ServiceNow)
Job Responsibilities:
- Responsible for documenting and maintaining a detailed record describing every step performed of all changes or updates including modifications description, impact assessment, and procedures to restore back if problem discovered.
- Manage Discovery processes and related Service-Mapping settings/processes.
- Responsible for ensuring health of the system, performance, scheduling and monitoring of all required maintenance and software upgrades.
- Set-up and maintain listings of groups, locations, users, assignments, categorizations and other application data.
- Maintain health of CMDB.
- Participate in the design/implementation of application changes to meet the on-going need of the Enterprise Support Operations.
Job Requirements:
- University Degree in Computer Science or related field with three years progressively.
- Understanding of I.T. performance measurement program
- Working knowledge of Client/Server and SaaS software applications
- Experience in analyzing predictive and operational indicators and developing solutions
Job Details:
Company: Toronto District School Board
Job Category: Education
Vacancy Type: Full Time
Job Location: Toronto, Ontario, CA
Application Deadline: N/A
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