Customer Experience Associate

Website Toronto Dominion Bank

Job Description:

Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics

Job Responsibilities:

  • Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
  • Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
  • Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
  • Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary
  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Job Requirements:

  • Strong administration, organizational, planning and time management skills to work in a fast-paced environment
  • Undergraduate degree or equivalent is an asset
  • High School Diploma with over 1 year of relevant experience
  • Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet

Job Details:

Company: Toronto Dominion Bank

Job Category: Bank

Vacancy Type: Full Time

Job Location: Surrey, BC, CA

Application Deadline: N/A

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