TDS Operations Analyst

Website Toronto Dominion Bank

Job Description:

As a cross functional process analyst, conduct research, analysis and reporting on a range of operational and service issues. Execute on critical projects and strategic special initiatives within a defined functional area that may require broader partnership across TDS and/or other TD enterprise functions.

Job Responsibilities:

  • Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
  • Contribute to the production of consolidated or aggregated reporting as appropriate
  • Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries
  • Identify opportunities to improve service delivery
  • Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels

Job Requirements:

  • May act as a primary coordinator on small scale initiatives or work stream packages for assigned area
  • Transactions are characterized by low to moderate-risk/ financial impact
  • Provides process / policy guidance to others – internal partners and external customers
  • Generally reports to a Team Manager

Job Details:

Company: Toronto Dominion Bank

Job Category: Bank

Vacancy Type: Full Time

Job Location: Vaughan, ON, CA

Application Deadline: N/A

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