Contact Centre Representative

Website Toronto Dominion Bank

Job Description:

Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think “TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Job Responsibilities:

  • Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
  • Identify customer needs and determine solutions to customer problems
  • Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
  • Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions
  • May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners

Job Requirements:

  • High School diploma, Undergraduate degree and/or
  • Identifies and resolves issues within discretion and authority on processes, transactions or escalates internally as required
  • 1+years of relevant experience
  • Requires full proficiency gained through job related training to perform a range of activities
  • Generally reports to a Team Manager

Job Details:

Company: Toronto Dominion Bank

Job Category: Bank

Vacancy Type: Full Time

Job Location: Markham, ON, CA

Application Deadline: N/A

Apply Here