Website Staples
Job Description:
As a Site Account Manager, you will be responsible for understanding why certain customer sites are not compliant to Staples Professional programs, with an end goal to convert those customers to active purchasing customers. You will utilize selling skills to grow and expand our sales with our customers.
Job Responsibilities:
- Utilize salesforce.com to track all account selling activities
- Organization and time management – Has plan in place to achieve sales goals. Independently prioritizes work, keeps records up to date and completes work on time.
- Customer focused & engaging – Is thoughtful on how they approach each customer. Displays professional and friendly attributes and effective relationship building approach with customers.
- Communication – Effective phone presence. Ongoing dialogue with account managers, SAL’s, as well as regional peers. Salesforce.com is up to date.
- Selling skills – Seeks to uncover why a customer has not purchased or stopped buying, then uses selling skills to expand purchases.
- Establish and maintain relationships with internal support team to meet customers’ ongoing & changing needs
- Establish contacts within departmental support to provide solutions for customers’ needs
- Team collaboration with all departments (including AM’s, SAL’s & LOB sellers) to understand customer solution opportunities.
- The potential for value added impact at all customer sites as well as to assist on program rollouts and implementations
- Support on new customer account implementations
Job Requirements:
- Time and task management skills
- Knowledge of product, product applications, pricing, competition, and sales objectives
- Minimum of 2-3 years of business experience
- Ability to function independently with minimal daily supervision
- Bachelor’s degree preferred
- Business process impact knowledge
- Problem Solving Skills
- Experience and proven track record of managing programs, resolving customer support issues
- High School Diploma/GED required
- PC Skills including Word, Excel, Access a plus
- Verbal and written communication skills
Job Details:
Company: Staples
Job Category: Retail
Vacancy Type: Full Time
Job Location: Peterborough, Ontario, CA
Application Deadline: N/A
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