General Manager

Job Description:

The Store General Manager is responsible for maximizing the net profit of their location by effective management of all functions in the store. This is accomplished through ensuring optimal customer experiences, maximizing sales, expense and cost management, store presentation, and protection of company assets. The incumbent is an ambassador of active lifestyles and drives continual growth of business and development of people, leveraging best practices and leads through stewardship of FGL’s Leadership Brand.

Job Responsibilities:

• Oversees preparation for annual inventories.
• Facilitate and lead team meetings.
• Achieves sales goals and store order fulfillment metrics
• Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
• Delivers on Triangle loyalty program targets
• Ensures processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.
• Enforces delivery of our Five Star Solution customer service standards.
• Expenses managed to plan
• Shrink at or below target
• Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Develops and leads recruiting and hiring strategy for store, maintains a complete team
• Communicates in a clear and concise manner to team, leading effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information.
• Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions.
• Demonstrates and follows up on execution of FGL visual compliance standards, store maintenance and pricing standards.
• Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
• Completes and holds team accountable to complete required Triangle Learning Acandemy within timeframes.
• Acts a brand ambassador, promoting our stores, brands, and people internally and externally
• Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Huddles, 1 on 1s, and performance management coaching programs.
• Leads the implementation and execution of standard operating procedures (SOPs)
• Meets established service levels agreements for in-store services and order fulfillment.
• Create succession plans through continuous training and development
• Payroll managed to plan
• Leads the execution of seasonal changeover as per seasonal merchandising plan.
• Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering)
• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
• Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps, and conducts ongoing coaching to improve team.
• Ensure execution of the Customer Experience, and provides resolution for all customer concerns.
• Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per
• Playbook resulting in 100% system pricing including weekly prices sweeps.
• Follows the disciplinary process consistently and impartially.
• Maintain FGL performance management expectations (feedback/coaching); this includes progressive discipline where necessary.

Job Requirements:

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
• High energy, enthusiasm and a drive to succeed
• Fundamental computer skills an asset
• 3-5 years retail experience managing (big box) required
• Exceptional communication skills
• Superior training and mentoring skills
• Excellent organizational skills
• Proven ability to build and manage a daily, weekly game plans for the department and store

Job Details:

Company: Sport Chek

Vacancy Type: Full Time

Job Location: Saint John, New Brunswick, CA

Application Deadline: N/A

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