Business Systems Operations Specialist

Website Shopify

Job Description:

As Business Systems Operations Specialist, you’ll become an expert in the health and quality of the tools Shopify employees use to empower valuable conversations with our merchants. You will help resolve issues and provide teams with analysis, bug reports, and suggested improvements. The ideal candidate is passionate about solving problems, has experience providing operational support to a sales and service organization on the Salesforce platform, serving as a key point of contact as it relates to our sales & marketing product line.

Job Responsibilities:

  • Analyze tools usage and performance, using these insights to report on and improve product performance
  • Be the main point of contact for operational questions received from user base; triage where required
  • Troubleshoot and escalate issues as necessary, championing them through to completion
  • Track tool(s) license assignments/usage month over month, service disruptions/downtime
  • Perform regular health checks for optimization, accuracy, and security
  • Manage a solid understanding of sales & service operations and Salesforce platform technology
  • Work collaboratively with business stakeholders and Salesforce Operations and development team to support the needs of our internal customers/users

Job Requirements:

  • Proven success building relationships across all levels
  • A willingness to learn in a fast paced environment with a can do, hands on attitude to get the job done
  • A solid base of experience in technology solutions, integrations, Saas, service centre, or sales operations
  • Be comfortable with ambiguity & working in a fast paced environment
  • A willingness to look at a problem from all angles; be curious
  • Strong sales & service operational knowledge and problem solving skills
  • Proven track record to see problems through to resolution

Job Details:

Company: Shopify

Vacancy Type: Full Time

Job Location: Waterloo, Ontario, CA

Application Deadline: N/A

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