Small Business Development Manager

Website Scotiabank

Job Description:

The incumbent is responsible for the execution of sales management and coaching activities assigned to their district (s) and or market area. Provides sales support to branches to enhance small business sales conversations to win business, maximize sales opportunities and grow Small Business balances. He/she works with the Regional Director, Small Business Development and District Vice President(s) on the execution of sales management activities focussed on building profitable Small Business growth. These activities will include one-on-one small business sales coaching and group touchbases with Small Business Advisors, Managers Small Business and Branch Managers.

Job Responsibilities:

  • Contribute to District’s Small Business sales goals and objectives through effective liaison with distribution management, internal partners and Executive Office and comprehensive Small Business training by:
  • Guiding Small Business bankers and Branch Managers to plan and implement a marketing activity plan for existing customers
  • Motivating and focusing the efforts of Small Business bankers and Branch Managers without direct authority
  • Taking a leadership role to recruit Small Business bankers
  • Guiding Small Business bankers and Branch Managers to plan and implement a sales plan for prospects by developing and maintaining a wide range of relationships with associations, business owners, centres of influence and students.
  • Partnering with the Regional Director and DVP to design, develop and execute the strategy and business plan for Small
  • Business bankers and Branch Managers in selling and servicing Small Business products and services to achieve the District’s Small Business growth goals
  • Providing internal and external sales and coaching best practices during coaching, skill-building sessions and touch base sessions with Small Business bankers as required
  • Acting as a centre of excellence, providing expert and timely assistance to the District
  • Providing input into the Achievement Assessments of Small Business bankers
  • Coaching, training, and motivating sales staff through presentations, workshops and seminars to increase confidence and awareness of existing and new Small Business product lending, day-to-day, protection and investment solutions.
  • Providing Small Business bankers and Branch Managers with clear direction, expectations and feedback during observation-based one-on-one coaching
  • Identifying and escalating non-performance issues to the Regional Director and District Vice President(s)
  • Develop and oversee the execution of District strategies and business plans that contribute to a) the profitable growth of the
  • Small Business portfolio, b) stronger market share, and c) retail cross-sell of the small business owners by:
  • Conducting key sales management activities within branches, including coaching sessions, skill building sessions and group touch bases

Job Requirements:

  • Thorough knowledge of Small Business products and services offered by other financial institutions and niche competitors.
  • Expert knowledge of the Bank’s Small Business products and services, including the supporting systems such as the Business Account Opening, Scotiaworx and Sales Builder;
  • Thorough knowledge of Word, Excel, Lotus Notes and other retail management platforms (i.e. RIS, Intralink, etc)
  • Expert knowledge of credit processes and policies, including ACE/Scotiaworx and GRM-Small Business
  • Expert knowledge of sales management activities and techniques
  • Expert knowledge of the Bank’s Small Business tools and resources, such as Resource Centre for business, ScotiaSkills and Small Business Certification Program
  • Thorough knowledge of products and services provided by the Bank’s Commercial Banking partners

Job Details:

Company: Scotiabank

Job Category: Banking

Vacancy Type: Full Time

Job Location:  Hamilton, Ontario, CA

Application Deadline: N/A

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