Team Lead

Website Save-On-Foods

Job Description:

We currently have an exciting opportunity for a Team Lead, Help Desk to join our team in Langley, BC. Reporting to the Manager, IT Operations and Help Desk, you will lead Leads a team of IT professionals that provides level 1 technology support for Save-On-Food’s stores, warehouses, and offices.

Job Responsibilities:

  • Driving improvement using best practices, and trends with respect to marketing automation, email, push and in-app marketing and campaign management.
  • Collaborating with various internal stakeholders to collate resources, create marketing content, and deploy digital marketing campaigns across different channels.
  • Supporting the digital marketing team on deploying and creating A/B testing strategy to continuously improve campaign performance.
  • Utilizing marketing analytics to monitor and improve effectiveness of ongoing e-mail campaigns and provide reports to the management team.
  • Ensuring proper tagging and tracking has been included in each email.
  • Facilitating the email marketing programs including segmentation, targeting, set-up, testing, and proofing.
  • Assisting in constructing of e-mail marketing campaigns by deciding on specific target segments, optimizing content and spending across various channels.
  • Expanding communication strategies across multiple digital channels including email, push notifications, SMS, and in-app messages.
  • Reviewing all transactional emails and updating as per new brand promotion and offerings.
  • Planning and executing the end-to-end growth digital marketing campaigns.

Job Requirements:

  • Excellent interpersonal skills
  • Able to adapt to a changing environment and processes
  • A multitasker with the ability to prioritize
  • Organized and detail oriented
  • A minimum of three years of experience leading teams
  • Experience in desktop/laptop hardware troubleshooting
  • Customer service focused
  • A minimum of five years of experience in technical support roles
  • Knowledge in Active Directory, VMware and Cloud system are preferred
  • Windows and MacOS desktop\laptop knowledge
  • Self-motivated.
  • ITIL4 certificate and experience in grocery\retail industry will be an asset

Job Details:

Company: Save-On-Foods

Job Category: Supermarket

Vacancy Type: Full Time

Job Location: Langley, BC, CA

Application Deadline: N/A

Apply Here