We currently have an exciting opportunity for a Team Lead, Help Desk to join our team in Langley, BC. Reporting to the Manager, IT Operations and Help Desk, you will lead Leads a team of IT professionals that provides level 1 technology support for Save-On-Food’s stores, warehouses, and offices.
- Driving improvement using best practices, and trends with respect to marketing automation, email, push and in-app marketing and campaign management.
- Collaborating with various internal stakeholders to collate resources, create marketing content, and deploy digital marketing campaigns across different channels.
- Supporting the digital marketing team on deploying and creating A/B testing strategy to continuously improve campaign performance.
- Utilizing marketing analytics to monitor and improve effectiveness of ongoing e-mail campaigns and provide reports to the management team.
- Ensuring proper tagging and tracking has been included in each email.
- Facilitating the email marketing programs including segmentation, targeting, set-up, testing, and proofing.
- Assisting in constructing of e-mail marketing campaigns by deciding on specific target segments, optimizing content and spending across various channels.
- Expanding communication strategies across multiple digital channels including email, push notifications, SMS, and in-app messages.
- Reviewing all transactional emails and updating as per new brand promotion and offerings.
- Planning and executing the end-to-end growth digital marketing campaigns.
- Excellent interpersonal skills
- Able to adapt to a changing environment and processes
- A multitasker with the ability to prioritize
- Organized and detail oriented
- A minimum of three years of experience leading teams
- Experience in desktop/laptop hardware troubleshooting
- Customer service focused
- A minimum of five years of experience in technical support roles
- Knowledge in Active Directory, VMware and Cloud system are preferred
- Windows and MacOS desktop\laptop knowledge
- ITIL4 certificate and experience in grocery\retail industry will be an asset
Job Category: Supermarket
Vacancy Type: Full Time
Job Location: Langley, BC, CA
Application Deadline: N/A