Service Representative

Website SaskTel

Job Description:

As a Service Representative you will sell all types of products and services in our Prince Albert SaskTel Stores. Your goal is to offer a positive customer experience by identifying the customer’s needs and requirements, recommending solutions to benefit the customer and finalizing the sale. You will be responsible for handling a variety of customer inquiries and you must be comfortable working in an environment that has a strong sales focus.

Job Responsibilities:

  • Handles all customer inquires/complaints and resolves issues in a timely, professional manner in order to meet customer service and productivity targets, and positively contributes to customer survey results.
  • Handles device hardware and accessory setup, reviews customer contracts, and educates/informs customers about their services.
  • Captures customer requirements, reviews customer request work orders for accuracy, and adjusts/corrects errors and/or omissions on customer accounts.
  • Participates in sales campaigns and retention activities on an initiated and/or demand basis.
  • Arranges customer security deposits, and handles cash and payments.
  • Develops and maintains a knowledge of SaskTel’s products, services, systems, and pricing options.
  • Deals with customers for the purpose of retail sales, product returns and repairs, trade shows, equipment demonstrations, organizing product displays, and may be required to attend customer premises.
  • Persuasively promotes the sale of products and/or services in a competitive environment in order to meet sales targets.
  • Determines customer needs and recommends solutions to the customer, utilizing support personnel as required.

Job Requirements:

  • Demonstrated ability to perform multiple tasks.
  • Ability to work under continual pressure and demonstrate the flexibility to work in a constantly changing environment.
  • Analytical, problem solving and decision-making skills.
  • Knowledge of computers and various software applications.
  • Keyboarding skills of 20 WPM.
  • Knowledge of SaskTel’s products and services.
  • Ability to plan and organize in a self-directed and public environment
  • Successful completion of prescribed training courses.
  • Previous sales experience and a proven sales track record.
  • Excellent communication skills and the ability to deal effectively with others.

Job Details:

Company: SaskTel

Job Category: Telecom

Vacancy Type: Temporary

Job Location: Prince Albert, Saskatchewan, CA

Application Deadline: N/A

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