Senior Solutions Architect

Website Rogers Communications

Job Description:

Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.

Job Responsibilities:

  • Perform a technical analysis of client networks related to support, audits, and proactive maintenance.
  • Participate in pre-sales efforts with sales team related to new network opportunities. This includes pre-sales meetings, sales engineering efforts and building technical documents.
  • Provide expert-level support related to core network technology within our service provider-client networks, including switching and routing technology. This includes support of MPLS (L2VPN,
  • VPLS, MEF, etc.), layer 2 and layer 3 protocols such as BGP, OSPF, IS-IS, multicast routing, etc.
  • Availability to respond to internal escalations after-hours when required.
  • Participate as a member of our team responding to customer support requirements during regular business hours between 9AM–5PM Eastern Monday – Friday.
  • Provide support related to access technology deployments within client networks, including Metro
  • Ethernet, Firewalls, and wireless access points.
  • Execute scheduled maintenance activities on customer core networks with the understanding that this work is typically performed during early morning time slots.
  • Promote a positive attitude and present a professional and expert level of support for clients.
  • Provide Tier 3 support to our ISP clients and diagnose and resolve service impacting issues, with the understanding that at times this work may be required after regular business hours.

Job Requirements:

  • Knowledge of RPKI, IPv6, NAT64, and DDoS-mitigation concepts a plus.
  • Willingness to learn.
  • Strong written and verbal communication skills.
  • 3 years minimum job experience in ISP network environment.
  • Experience with Python and other Network Automation concepts a plus.
  • Juniper certifications in Service Provider Routing and Switch track
  • Advanced level knowledge in network design.
  • Knowledge of IRR and ARIN administration a plus.
  • Advanced level knowledge of MPLS, OSPF, IS-IS, BGP, Multicast, IPv6, and other related layer 2 and layer 3 network protocols.
  • Expert level knowledge in network support and troubleshooting.
  • Strong documentation skills.
  • Advanced level knowledge of Juniper and Cisco operating systems including Junos, IOS-XR, IOS-
  • XE, NX-OS, etc.
  • Experience with Linux
  • Cisco certifications in Service Provider track

Job Details:

Company: Rogers Communications

Vacancy Type: Full Time

Job Location: Hamilton, Ontario, CA

Application Deadline: N/A

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