Job Description:

In this role you champion the RBC brand and provide support to our clients as they will interact with us in very different ways; whether it is by phone, email, chat, video, social media or mobile. This role will be attractive to people who thrive in a fast-paced goal-focused team environment, love working with people and have the flexibility to work on a schedule designed to meet our client’s needs. If you are passionate about delivering exceptional customer service and providing solutions for client’s needs, you can build a long term career as a highly knowledgeable professional Client Advisor in our Advice Centres. This is a full time and shift oriented role that provides the flexibility and opportunity to work from home and/or centre.

Job Responsibilities:

Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
Provide professional, responsive customer service to incoming client calls, assisting clients with their immediate financial need through recommending appropriate products and services.
Resolve problems at first point of contact in a friendly and helpful manner and refer more complex situations to RBC partners, as appropriate.
Provide Online Banking technical troubleshooting assistance relating to browser support, site functionality; password reset and sign-in protection issues
Deliver effective root cause analysis, problem diagnosis and solution recommendation that matches the client’s level of technical expertise
Educate and assist clients with using RBC digital capabilities for online and mobile banking services.
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Job Requirements:

An interest in mobile and digital devices with an ability to help clients navigate through self-serve applications
Strong oral and written English communication skills, along with personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 7AM to Midnight
Ability to work independently, proven time management, organizational and problem solving skills. Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone
Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet, computer navigation and strong multitasking ability
Desire to build exceptional client experiences, and is passionate and curious to help clients meet their immediate needs and solve their concerns

Job Details:

Company: Royal Bank of Canada

Job Category: Banking

Vacancy Type: Full Time

Job Location: Moncton, NB, CA

Application Deadline: N/A

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