Customer Service Representative

Website Royal Bank of Canada

Job Description:

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

You are a banking advisor, RBC ambassador and an exceptional customer service representative. You champion the RBC brand and provide support to our clients as they will interact with us in very different ways; whether it is by phone, email, chat, video, social media or mobile. This is a full time and shift oriented role that provides the flexibility and opportunity to work from home and/or centre. Our centres are located in Moncton, Montreal, Mississauga, Winnipeg and British Columbia. If you are passionate about delivering exceptional customer service and providing solutions for client’s needs, you can build a long term career as a highly knowledgeable professional banking advisor in our Advice Centres.

Job Responsibilities:

  • Cultivate and maintain relationships with partners to work as one RBC team
  • Contribute to team results by supporting all colleagues to be successful in meeting client needs
  • Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
  • Educate and assist clients with using RBC digital capabilities
  • Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

Job Requirements:

  • Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
  • Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation
    Strong oral and written communication skills in French and English, along with personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 6 AM to Midnight
  • Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team
  • Ability to work independently, proven time management, organizational and problem solving skills. Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone

Qualification & Experience:

  • Past experience in a customer service role where you provided a variety of needs based solutions
  • Experience working in a team and metrics-based performance environment
  • Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry

Job Details:

Company: Royal Bank of Canada

Job Category: Banking

Vacancy Type: Full Time

Job Location: Calgary, AB, CA

Application Deadline: N/A

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