Systems Analyst

Website OTPP

Job Description:

Support Ontario Teachers’ Pension Plan (OTPP) technology tools and platforms to ensure availability of IT services for the organization.

Job Responsibilities:

  • Provisioning user access to OTPP business applications
  • Acts as project participant in many technology initiatives delivering services to investment customers.
  • Assist in providing end-user support for OTPP’s technology systems using the available technologies (off the shelf/in-house systems).
  • Implements technology-based business solutions.
  • Supports current environment and any changes to it and handles support calls.
  • Identify and propose solutions to issues that could affect customer satisfaction.
  • Other duties as assigned.

Job Requirements:

  • Excellent customer service skills and a desire to facilitate the technical development of others.
  • Strong knowledge of technical troubleshooting framework.
  • Ability to multi-task several tasks/initiatives concurrently.
  • 2+ years experience providing technology support to business professionals.
  • Strong work-ethic, ability to work independently, prioritize work assignments and meet deadlines.
  • Strong written and verbal English language communication skills.
  • Working knowledge of Microsoft Active Directory
  • Be proactive with a forward
  • Business, Computer Science or equivalent degree.
  • Excellent analytical and problem solving skills.
  • 2+ years experience with core technology platforms (e.g. Windows OS, TCP/IP networking, Lotus Notes, incl. MSAccess).
  • Experience in delivering and creating training is an asset.
  • Knowledge of Investments Management Industry.

Job Details:

Company: OTPP

Job Category: Government

Vacancy Type: Full Time

Job Location: Ottawa, Ontario, CA

Application Deadline: N/A

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