Job Description:

Support Ontario Teachers’ Pension Plan (OTPP) technology tools and platforms to ensure availability of IT services for the organization.

Job Responsibilities:

Provisioning user access to OTPP business applications
Acts as project participant in many technology initiatives delivering services to investment customers.
Assist in providing end-user support for OTPP’s technology systems using the available technologies (off the shelf/in-house systems).
Implements technology-based business solutions.
Supports current environment and any changes to it and handles support calls.
Identify and propose solutions to issues that could affect customer satisfaction.
Other duties as assigned.

Excellent customer service skills and a desire to facilitate the technical development of others.
Strong knowledge of technical troubleshooting framework.
Ability to multi-task several tasks/initiatives concurrently.
2+ years experience providing technology support to business professionals.
Strong work-ethic, ability to work independently, prioritize work assignments and meet deadlines.
Strong written and verbal English language communication skills.
Working knowledge of Microsoft Active Directory
Be proactive with a forward
Business, Computer Science or equivalent degree.
Excellent analytical and problem solving skills.
2+ years experience with core technology platforms (e.g. Windows OS, TCP/IP networking, Lotus Notes, incl. MSAccess).
Experience in delivering and creating training is an asset.
Knowledge of Investments Management Industry.

Company: OTPP

Job Category: Government

Vacancy Type: Full Time

Job Location: Ottawa, Ontario, CA

Application Deadline: N/A

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