Website OTPP
Job Description:
As part of the Employer Reporting (ER) Department, you will work on a self-directed Member Data Service (MDS) team. The MDS team has a strong partnership with our client facing, Member Experience team, and share common goals and values in providing superior member experiences to the teachers of Ontario.
Job Responsibilities:
- Verify a range of member payroll and service data for completeness and accuracy
- Determine sources for data discrepancies between system issues and data issues
- Ensure proper billing and calculation of interest for payments; follow up on outstanding invoices
- Reconcile financial data from school board submissions to balance with OTPP financial records
- Apply sound judgment to data differences from established data acceptance standards and share decision making logic
- Respond to a range of hotline, phone, email and website inquiries
- Actively build and maintain positive internal and external relationships
- Assist employers in validating their data and support their understanding of the appropriate criteria regarding eligibility, contribution and interest calculations, enrollment, and remittance deadlines
- Provide proactive solutions to service barriers in accordance with service-level agreements with Member Services
- Foster partnership with employers and payroll providers, conduct visits and train them on proper reporting practices
- Perform other related duties as assigned
- Analyze and validate service and contributions to ensure data used in member benefit calculations is accurate and resolve discrepancies
Job Requirements:
- Experience in time management and multi-tasking
- Excellent oral and written communication skills
- Proven ability to build business partnerships with stakeholders
- Experience in utilizing office tools and systems required for analysis and validation
- Post-secondary education or relevant work experience
- Demonstrated ability to identify and resolve a range of data and reporting discrepancies
- Proven analytical and problem-solving skills
- Knowledge of Indigenous culture is an asset
Job Details:
Company: OTPP
Job Category: Government
Vacancy Type: Full Time
Job Location: Montreal, Quebec, CA
Application Deadline: N/A
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