Operations Program Manager

Website Opentext

Job Description:

The Customer Operations Program Manager provides a single point of contact while driving the lifecycle from original concept through to final implementation with a focus on enhancing business systems, business processes, productivity, efficiency and integration.

Job Responsibilities:

  • Consult with IT for the allocation of resources when scope, priorities and implementation dates change, while minimizing business disruptions
  • Develop detailed work plans, schedules, program estimates, resource plans, business requirements, user acceptance testing along with status reports
  • Working proactively to ensure that projects and changes are communicated appropriately and delivered with minimal impact to the business
  • Lead the program and project management activities required for the successful delivery of multiple medium to large projects, in a professional, timely manner
  • Work closely with cross functional business units to ensure a cohesive approach to overall project management at OpenText
  • Complete gap analysis by gaining a thorough understanding of OpenText system processes and the acquired companies business processes and systems

Job Requirements:

  • Excellent interpersonal skills and ability to interact with all levels of the organization
  • Bachelor’s degree, college diploma or equivalent experience
  • Ability to prioritize multiple projects/tasks in a fast paced and changing environment, with minimal supervision
  • Understanding of a customer support environment beneficial; including Technical Support and Maintenance Renewals, with the ability to recommend solutions for possible improvements
  • Experience with acquisition integration projects within global software enterprise environment or technology field is an asset
  • Minimum 5-10 years of program/project management experience with a proven track record of successful project implementations in a global software enterprise environment or technology field
  • Exceptional verbal and written communication skills with the ability to facilitate meetings and translate requirements into defined business solutions

Job Details:

Company: Opentext

Job Category: Private

Vacancy Type: Full Time

Job Location: Waterloo, Ontario, CA

Application Deadline: N/A

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