Assistant Front Store Manager

Website No Frills

Job Description:

To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.

Job Responsibilities:

  • Ensures that backroom inventory management initiative (BIMI) is to standard at all times
  • Works with FSM to ensure signage in the store reflects current programs, policies, and procedures
  • Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk
  • Participates in hiring/onboarding of new cashiers
  • Communicates expected deliveries with receiver to develop an action plan for receiving
  • Creates and maintains proper displays to reflect seasonal and promotional programs
  • Demonstrates product knowledge and familiarity with location of products throughout the store
  • Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines
  • Identifies and trains Supervisors from existing cashiers where possible
  • Responsible for replenishment orders in absence of FSM
  • Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
  • Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques
  • Generates daily low stock report and provides to merchandisers/section captains
  • Ensures value events are set-up and taken down according to schedule
  • Role models best practice customer service at Shoppers Drug Mart
  • Ensures all Cash staff have completed cash training and customer service training through SDMU
  • Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required
  • Empowers employees to ensure customer satisfaction
  • Update Process Board with tasks from store walk
  • Ensures tasks get accomplished in a timely fashion

Job Requirements:

  • Commitment to providing exceptional customer service
  • Financial analysis ability
  • Strong verbal and written communication skills
  • Planning and preparation for Inventory management
  • Monitor service levels on SKUs to control inventory
  • Efficient time management ability
  • Identify and recognize superior performance of employees
  • Ability to prioritize activities quickly in response to changing initiatives
  • Work with FSM to create in-store training program for employees
  • Independent thinking and decision making – Makes decisions when dealing with issues or problems that occur when the FSM is not available.
  • Consultation with the FSM for significant changes.
  • Has demonstrated ability to drive the business and lead by example
  • Use judgment and decision making skills to control expenses
  • Must work effectively with all Employees and management teams
  • Computer literacy
  • Identify overstock and develop a clearance strategy
  • Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees
  • Work with FSM to achieve financial goals for the business
  • Supports all Corporate programs within the business
  • Effective organization and planning skills
  • Retail/grocery experience
  • Superior interpersonal and coaching skills
  • Superior interpersonal skills
  • Supervisory experience

Job Details:

Company: No Frills

Job Category: Supermarket

Vacancy Type: Full Time

Job Location: Toronto, Ontario, CA

Application Deadline: N/A

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