Website Mckesson Canada
Job Description:
Customer Service Specialist provide courteous, quality service to retail pharmacies located throughout Ontario. As a Customer Service Specialist, you are the first point of contact and play a critical role in ensuring our customers have a positive experience with McKesson Canada. You will be responsible for building rapport and assisting customers with their product orders, answering questions and providing prompt resolution to any potential concerns.
Job Responsibilities:
- High level of phone confidence & professionalism in all modes of communication with internal or external customers
- Learning style that can adapt quickly to meet the needs of the business
- Analytical and problem solving skills assuming responsibility and taking ownership until resolution achieved
- Commitment to achieve high levels of service excellence and ability to work independently or within a team
- Organizational/prioritization skills to be able to work in a multitasking environment
- Ability to manage multiple levels from low to high priority tasks ensuring all deadlines is met
- Ability to embrace continuous learning and customer service expectations in an environment that is constantly changing
- Accurately handle complex customer service requests as the initial point of contact, utilizing multiple administrative systems within the defined service standards
- A minimum of two(2) year of customer service experience – call center experience is a definite asset
Job Requirements:
- Analytical and problem solving skills assuming responsibility and taking ownership until resolution achieved
- High level of phone confidence & professionalism in all modes of communication with internal or external customers
- Accurately handle complex customer service requests as the initial point of contact, utilizing multiple administrative systems within the defined service standards
- Organizational/prioritization skills to be able to work in a multitasking environment
- A minimum of two(2) year of customer service experience – call center experience is a definite asset
Job Details:
Company: Mckesson Canada
Vacancy Type: Full Time
Job Location: Calgary, AB, CA
Application Deadline: N/A
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