Customer Service Representative

Website Majorel

Job Description:

Perform accurate and efficient front line contact center functions for ecommerce customers. This includes placing or modifying orders, checking order status, processing product exchanges and returns, issuing adjustments/credits and promotions, and recommending/selling and upselling products. This position works within a team structure to provide quality customer care and efficient call/online handling.

Job Responsibilities:

  • Recognize when to escalate complaints or scenarios falling outside the support boundaries through established process
  • Provide information, product recommendations and complete sales based on identified customer needs
  • Recommend products and sell/upsell as appropriate
  • Respond to general questions and facilitate problem resolution
  • Provide complete resolutions to customers through process adherence, including internal/external client documentation
  • Perform other related duties as required
  • Provides order support to customer via phone, chat and email

Job Requirements:

  • Attention to detail
  • Customer Centricity
  • Multitask and manage multiple, simultaneous customer interactions
  • Intermediate Windows based PC and software knowledge
  • Knowledge and experience working in order support or with E-commerce environments
  • High school diploma or equivalent required
  • Convey information in a manner that is easy to understand and adapt to varied communication styles
  • Problem solving and troubleshooting skills
  • Comfortable in a dynamic and fast-paced environment
  • Excellent written and verbal communication skills in required language
  • Recognize a sales opportunity and assist a customer to achieve their needs
  • Minimum typing speed of 40 WPM required
  • Successfully communicate with customers to gather information and learn about their needs and expectations

Job Details:

Company: Majorel

Vacancy Type: Full Time

Job Location: Waterloo, Ontario, CA

Application Deadline: N/A

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