Website Majorel
Job Description:
Perform accurate and efficient front line contact center functions for ecommerce customers. This includes placing or modifying orders, checking order status, processing product exchanges and returns, issuing adjustments/credits and promotions, and recommending/selling and upselling products. This position works within a team structure to provide quality customer care and efficient call/online handling.
Job Responsibilities:
- Recognize when to escalate complaints or scenarios falling outside the support boundaries through established process
- Provide information, product recommendations and complete sales based on identified customer needs
- Recommend products and sell/upsell as appropriate
- Respond to general questions and facilitate problem resolution
- Provide complete resolutions to customers through process adherence, including internal/external client documentation
- Perform other related duties as required
- Provides order support to customer via phone, chat and email
Job Requirements:
- Attention to detail
- Customer Centricity
- Multitask and manage multiple, simultaneous customer interactions
- Intermediate Windows based PC and software knowledge
- Knowledge and experience working in order support or with E-commerce environments
- High school diploma or equivalent required
- Convey information in a manner that is easy to understand and adapt to varied communication styles
- Problem solving and troubleshooting skills
- Comfortable in a dynamic and fast-paced environment
- Excellent written and verbal communication skills in required language
- Recognize a sales opportunity and assist a customer to achieve their needs
- Minimum typing speed of 40 WPM required
- Successfully communicate with customers to gather information and learn about their needs and expectations
Job Details:
Company: Majorel
Vacancy Type: Full Time
Job Location: Waterloo, Ontario, CA
Application Deadline: N/A
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