Mirror Lead

Website Lululemon Athletica

Job Description:

The MIRROR Lead is an essential part of the store team who ensures all Potential Members (i.e., Customers or Guests) receive a quality in-store MIRROR experience. The MIRROR Lead is the go-to person, front and center, to drive engagement, sales, and excitement with Potential Members for The Mirror both in-store and post-visit. The MIRROR Lead partners with the Store Manager and the Mirror Market Manager to implement strategic priorities and monitor progress toward achieving MIRROR-related Key Performance Indicators (KPIs). The MIRROR Lead coordinates with and enrolls support from store team members to educate Guests on The Mirror, while facilitating an outstanding experience aligned to the unique needs of each Guest.

Job Responsibilities:

  • Sets challenging, focused goals and is motivated and determined to meet or exceed them; is innovative and owns results
  • Shows, promotes, and sells products; adjusts pitch approach to resonate with Potential Members on a personal level; overcomes objections to close the sale
  • Behaves in an honest, fair, and ethical manner
  • Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions
  • Actively creates an inclusive, high-caliber experience and connection for every guest and Potential Member
  • Takes personal responsibility for own actions; inspires others to buy-in and actively support goals and initiatives
  • Creates/supports an inclusive environment that values/celebrates differences
  • Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
  • Conveys information effectively and understands information shared while interacting with others

Job Requirements:

  • 1 year of retail or customer experience (e.g., guest resolution, navigating difficult conversations)
  • Must be legally authorized to work in the country in which the store is located
  • Bachelor’s degree or equivalent
  • High school diploma, GED, or equivalent
  • Job Assets (i.e., nice to have; not required)
  • Work occurs on a variable schedule which could include mornings, afternoons, or evenings as well as weekends and holidays
  • Must have the ability to travel to assigned store with reliable transportation methods
  • 1 year of sales experience

Job Details:

Company: Lululemon Athletica

Job Category: Retail

Vacancy Type: Full Time

Job Location: Victoria, British Columbia, CA

Application Deadline: N/A

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