Key Leader

Website Lululemon Athletica

Job Description:

The Key Leader role is an essential part of the store leadership team, impacting sales floor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.

Job Responsibilities:

  • Provide technical product education by articulating the value and benefit of the product.
  • Interact with and assess guests’ unique needs to provide customized, effective purchase and return solutions and support.
  • Provide sales floor leadership to team members, including planning sales floor coverage and making decisions to maintain efficiency and effectiveness of sales floor operations.
  • Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.
  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
  • Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
  • Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
  • Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests’ time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omni channel programs (e.g., buy online/pickup in store, phone sales, and ship from store options).
  • Collaborate with team members to ensure optimal guest experience and support store operations.
  • Establish supportive and productive relationships with all team members.
  • Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
  • Resolve guest feedback and address guest concerns or escalations to make it “right” for guests.

Job Requirements:

  • Willing to work in an environment with bright lights and loud music
  • Willing to work as part of a team and also complete work independently
  • Willing to move through a store for most of a shift to help guests and accomplish work
  • Must be 18 years of age or older
  • Must be legally authorized to work in the country in which the store is located
  • Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
  • Willing to work a flexible schedule including evenings, weekends, and holidays
  • Must have the ability to travel to assigned store with own transportation methods
  • Willing to move boxes weighing up to 30 lbs. (13.6 kg)

Job Details:

Company: Lululemon Athletica

Job Category: Retail

Vacancy Type: Full Time

Job Location: Burnaby, British Columbia, CA

Application Deadline: N/A

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