Website London Health Sciences Centre

Job Description:

Reporting to the Manager, Patient Access and Flow Operations, the Coordinator is accountable for front-line leadership of the department through application of a focused depth of clinical and technical knowledge and broader-based operational and management expertise.

Job Responsibilities:

  • The role includes responsibility for day-to-day operational activities, including the management of human and material resources; day-to-day staffing and scheduling; development and support of a healthy and safe workplace; monitoring of risk, utilization and quality control measurements; and facilitation of quality improvement initiatives and change management.
  • A major focus of the role is fostering effective working relationships and linkages within the team especially between the patient, the medical leadership, referring clinical departments, support and technical team members.

Job Requirements:

  • Able to manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
  • Demonstrated ability to balance multiple and competing priorities on a daily basis
  • Understanding of and experience with workload measurement, staffing and scheduling and budgeting an asset
  • Demonstrated behaviors supporting LHSC’s Core Values of Compassion, Teamwork, Curiosity, and Accountability
  • Successful completion of a recognized Baccalaureate Degree in a relevant related field
  • Engage and support others to foster development, personal goals and encourage a healthy organization
  • Transformational thinker that encourages and supports innovation
  • Demonstrate a commitment to the organizational vision, mission, values and service excellence
  • Recognition and understanding of Emotional Intelligence (EI) and how EI is applied in practical situations with the ability to assess emotional factors
  • Knowledge and comprehensive understanding of employee and labor relations and hospital operations essential
  • Achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
  • Demonstrated commitment to the development of professional practice, mentorship, life-long learning and excellence in patient care
  • Demonstrated knowledge of and commitment to patient and staff safety at LHSC
  • Demonstrated ability to attend work on a regular basis
  • Self-aware of own assumptions, values, principles, strengths and limitations
  • Minimum two (2) years recent experience in progressively more responsible leadership roles
  • Strong participatory leadership and team building skills and highly developed organizational skills
  • Current Certificate of Registration from a college recognized under the Regulated Health Professions Act preferred
  • Be self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills
  • Previous clinical and/or management in the Patient Access & Flow department preferred
  • Excellent interpersonal skills with effective communications skills, both orally and in writing, for interacting with all levels of hospital personnel and with external partners; strong negotiation and conflict resolution skills
  • Highly developed critical thinking skills with the ability to conceptualize and analyze problems
  • A track record of successful transition and change management
  • Related post-graduate education preferred
  • Create connections, build partnerships and networks
  • Facilitate environment of collaboration and cooperation
  • Have exceptional analytical skills that contribute to effective decision-making
  • Demonstrated ability to effectively work with diversity, appreciating that different opinions, backgrounds and characteristics can bring richness to the challenge at hand
  • Demonstrated ability to foster collaboration and contribute effectively as a member of an interdisciplinary team
  • Preference and consideration will be given to active members of the Canadian College of Health Leaders (CCHL) who have, or are in process of attaining the Canadian Health Executive (CHE) Select certification program
  • Fluent and computer literate with computer systems such as email, MS Word, Excel and PowerPoint
  • Excellent problem solving, decision-making, planning and evaluation skills
  • Minimum three (3) years previously related experience in Patient Access & Flow or related field, preferably in an acute care academic teaching hospital

Job Details:

Company: London Health Sciences Centre

Job Category: Health Care

Vacancy Type: Full Time

Job Location: St. Thomas, Ontario, CA
Application Deadline: N/A

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