Learning Specialist

Website KFC

Job Description:

The Learning Specialist is responsible for the development, of training in a variety of modalities, including: online, paper-based, virtual instructor-led, or in person learning to support various KFC CA products, people development, process, or system initiatives for our restaurants. The learning specialist must have the ability to drive a focus on building people capability through innovative and creative training solutions, and gain alignment with Cross-Functional partners.

Job Responsibilities:

  • Manage existing training components and continually improve and innovate training design to increase training efficiency
  • Leverage the ADDIE model to deliver large-scale learning designs
  • The ability to build strong relationships with cross-functional partners and key stakeholders to influence training strategy and meet key deliverables
    Design and develop innovative solutions that use a variety of technology tools and that may launch from the Learning Management System
  • Design and develop training programs, tools, and resources, applying various scalable approaches (paper-based, eLearning, video, etc.) to best support the learners’ needs and business needs
  • Educate cross-functional partners on the roles and accountabilities of training
  • Serve as learning expert on projects who challenges the status quo by offering creative solutions and staying up to date on learning industry trends and innovations
  • Clarify and align on the learning objectives for each project and link to performance
  • Manage and partner with external vendors to deliver projects on time, within budget and meeting expectations
  • Influence and gain alignment from all cross-functional partners and their respective leadership to ensure they have reviewed and approved content
  • Develop Train-the-Trainer materials and master train field training instructors for national cascades
  • Determine, implement, and evaluate data collected on training effectiveness, including from LRS, focus groups and surveys.
  • Lead the creation, deployment and continuous improvement of training programs to support the KFC CA system
  • Consult with cross functional partners to evaluate their training solutions, and provide expert knowledge that will elevate the effectiveness of those solutions
  • Other duties as assigned
  • Measure, monitor and improve the efficiency and effectiveness of training delivery processes
  • Problem solve current business issues and creatively identify learning solutions to positively impact business need

Job Requirements:

  • Strong analytical capabilities with good judgment and strong operational focus
  • Excellent verbal and written communication skills with the ability to make successful presentations to individuals/groups at all levels within the organization.
  • Post-secondary degree, with a major in human resources or similar degree
  • Strong follow-up skills and ability to hold accountability at all levels of the organization
  • Desire to continuously learn and innovate
  • Strong understanding of the practical application of ADDIE model and adult learning theories and principles
  • Strategic and forward-thinking, and creative with high standards
  • Well versed in elearning developer software programs, i.e. Articulate 360 (Storyline, Rise)
  • Ability to influence various partners, including teammates, cross-functional partners, and other stakeholdersCustomer-mania for restaurant operations and understands the right voice and tone necessary for our restaurant teams
  • Proficiency of graphic design programs (Adobe Creative Suite, Vyond, Camtasia and similar tools) used to develop content
  • Well-organized and self-directed individual with strong project management skills and a team player
  • Ability to perform in a fast-paced environment
  • 1-3 years of experience in a related training or operations role

Job Details:

Company: KFC

Vacancy Type: Full Time

Job Location: Bridgewater, Nova Scotia, CA

Application Deadline: N/A

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