Assistant Trade Middle Office Manager

Website HSBC Bank

Job Description:

To demonstrate a strong focus in service & sales, and to increase productivity whilst maintaining the highest service standard. To ensure that all internal compliance and guidelines are met.

Job Responsibilities:

  • Support other Business initiatives in driving operational change programmes.
  • To deliver excellent customer service and provide top quality trade services/solutions to customers.
  • Ensure that the customer is at the heart of everything we do both personally and as an organisation by driving a customer centric culture
  • Ensure close monitoring of the operational risk and exercise appropriate action to minimize the likelihood of operating risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting
  • Ensuring compliance to rules & relevant guidelines on handling of transactions. Implementation of Group Compliance
  • Policy as applicable to the role
  • Promote an environment that supports diversity and reflects the HSBC brand.
  • Ensure timely and accurate communication of Management Information to key stakeholders
  • Complete other responsibilities, as assigned.
  • Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
  • Monitor service quality standards and set benchmarks for high performance
  • Be aware of issues within teams and resolve or escalate in appropriate and timely manner
  • Regular review and improvement of processes and procedures as well as customers with balanced consideration of risk and return.
  • Ensure regular review and critical analysis of operations & systems, to implement or make recommendation in streamlining workflow/procedures. Sharing best practices & work improvement initiatives with other Global Trade and Receivable Finance sites
  • Build and maintain good working relationships with Business Development and sales team, operate in an open and transparent way being fully accountable for supporting their business
  • Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
  • Proactively identify problems and effectively work to resolve them sharing best practice with other Trade and Receivable Finance teams.
  • Monitor operational performance on the basis of key metrics like Service Level Agreements, quality, operational losses and basis which we take appropriate action and escalating where appropriate

Job Requirements:

  • At least 2-5 years of experience in trade products, operations, Trade Cycle and customer service
  • A Bachelor degree preferably in a business or related area
  • A good team player who possesses good interpersonal and communication skills
  • Self-motivated with initiatives to take on new and additional responsibilities
  • Can work independently and quickly, with good attention to detail and solutions oriented
  • Strong organizing and time management skills
  • Strong interpersonal, influencing and communication skills
  • Good understanding of Customer Groups and supporting business initiatives
  • Good understanding of Operational Risk related to the underlying Trade Transactions, Trade Finance, Receivable Finance

Job Details:

Company: HSBC Bank

Vacancy Type: Full Time

Job Location: Quebec City, Quebec, CA

Application Deadline: N/A

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