Website HSBC Bank

Job Description:

To demonstrate a strong focus in service & sales, and to increase productivity whilst maintaining the highest service standard. To ensure that all internal compliance and guidelines are met.

Job Responsibilities:

Support other Business initiatives in driving operational change programmes.
To deliver excellent customer service and provide top quality trade services/solutions to customers.
Ensure that the customer is at the heart of everything we do both personally and as an organisation by driving a customer centric culture
Ensure close monitoring of the operational risk and exercise appropriate action to minimize the likelihood of operating risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting
Ensuring compliance to rules & relevant guidelines on handling of transactions. Implementation of Group Compliance
Policy as applicable to the role
Promote an environment that supports diversity and reflects the HSBC brand.
Ensure timely and accurate communication of Management Information to key stakeholders
Complete other responsibilities, as assigned.
Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
Monitor service quality standards and set benchmarks for high performance
Be aware of issues within teams and resolve or escalate in appropriate and timely manner
Regular review and improvement of processes and procedures as well as customers with balanced consideration of risk and return.
Ensure regular review and critical analysis of operations & systems, to implement or make recommendation in streamlining workflow/procedures. Sharing best practices & work improvement initiatives with other Global Trade and Receivable Finance sites
Build and maintain good working relationships with Business Development and sales team, operate in an open and transparent way being fully accountable for supporting their business
Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
Proactively identify problems and effectively work to resolve them sharing best practice with other Trade and Receivable Finance teams.
Monitor operational performance on the basis of key metrics like Service Level Agreements, quality, operational losses and basis which we take appropriate action and escalating where appropriate

Job Requirements:

At least 2-5 years of experience in trade products, operations, Trade Cycle and customer service
A Bachelor degree preferably in a business or related area
A good team player who possesses good interpersonal and communication skills
Self-motivated with initiatives to take on new and additional responsibilities
Can work independently and quickly, with good attention to detail and solutions oriented
Strong organizing and time management skills
Strong interpersonal, influencing and communication skills
Good understanding of Customer Groups and supporting business initiatives
Good understanding of Operational Risk related to the underlying Trade Transactions, Trade Finance, Receivable Finance

Job Details:

Company: HSBC Bank

Vacancy Type: Full Time

Job Location: Quebec City, Quebec, CA

Application Deadline: N/A

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