Website HSBC Bank
Job Description:
As a Personal Banker you are a Brand Ambassador for HSBC Bank Canada, delivering an outstanding customer experience by identifying and fulfilling all customer needs at first point of contact.
Job Responsibilities:
- Proactively drive referrals to Branch Specialist, Premier and Wealth colleagues, to ensure that the customer is provided with the best possible advice
- Effectively question and listen to your customers, enabling you to fully understand both new & existing customer’s financial circumstances and needs
- Be proactive in building & creating a customer base through the use of Customer Contact Lists, referrals & walk-ins
- Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & self-service points, to meet their varying needs
- Demonstrate sound understanding of HSBC products and services; articulating these to your customer in an engaging and confident manner.
Job Requirements:
- Ability to demonstrate your understanding of a customer’s requirements through effective fact finding
- Availale to work 30 hours per week, supporting branch hours Monday through Saturday from 9 am to 5 pm
- A passion for continuously delivering an outstanding customer experience
- Consistently deliver a personalised, friendly & efficient service at all times
- Ability to safeguard the bank by holding difficult conversations with your customers on subjects like Anti-Money
- Laundering, sanctions, complaint handling, and estate planning
- Effective communication skills, which will enable you to build strong professional rapport
Job Details:
Company: HSBC Bank
Vacancy Type: Full Time
Job Location: Ottawa, Ontario, CA
Application Deadline: N/A
Jobseve.online