Personal Banker

Website HSBC Bank

Job Description:

As a Personal Banker you are a Brand Ambassador for HSBC Bank Canada, delivering an outstanding customer experience by identifying and fulfilling all customer needs at first point of contact.

Job Responsibilities:

  • Proactively drive referrals to Branch Specialist, Premier and Wealth colleagues, to ensure that the customer is provided with the best possible advice
  • Effectively question and listen to your customers, enabling you to fully understand both new & existing customer’s financial circumstances and needs
  • Be proactive in building & creating a customer base through the use of Customer Contact Lists, referrals & walk-ins
  • Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & self-service points, to meet their varying needs
  • Demonstrate sound understanding of HSBC products and services; articulating these to your customer in an engaging and confident manner.

Job Requirements:

  • Ability to demonstrate your understanding of a customer’s requirements through effective fact finding
  • Availale to work 30 hours per week, supporting branch hours Monday through Saturday from 9 am to 5 pm
  • A passion for continuously delivering an outstanding customer experience
  • Consistently deliver a personalised, friendly & efficient service at all times
  • Ability to safeguard the bank by holding difficult conversations with your customers on subjects like Anti-Money
  • Laundering, sanctions, complaint handling, and estate planning
  • Effective communication skills, which will enable you to build strong professional rapport

Job Details:

Company: HSBC Bank

Vacancy Type: Full Time

Job Location: Ottawa, Ontario, CA

Application Deadline: N/A

Apply Here