Front Office Client Onboarding

Website HSBC Bank

Job Description:

The candidate will be responsible for client integration and operation of the infrastructure and systems which support the electronic Foreign exchange (FX) services for HSBC.

Job Responsibilities:

  • Capacity planning / management
  • Working with key stakeholders to discuss new requirements or improvements to existing applications
  • Monitoring production services and following up on queries or reported issues
  • Vulnerability remediation
  • Debugging applications and root cause analysis of incidents or problems
  • Plan, schedule and implement changes
  • Communication with various teams including the clients, quants, voice traders, development teams, management and vendors
  • Development and testing of functional and non-functional requirements
  • Ensuring that all services are stable for internal and external users
  • Configuration management of servers and applications
  • Certifying new clients or existing clients for new features
  • Maintain internal documentation
  • Onboarding new clients to production systems

Job Requirements:

  • SQL and NoSQL exposure (oracle, postgres, mongodb)
  • Comfortable operating on command line only interface (UNIX/LINUX )
  • Strong skills in system engineering concepts, UNIX/Linux, networking, query language (KDB/Q/SQL)
  • Understanding of co-location environment model
  • Knowledge of virtualisation and containerisation concepts
  • Must be analytical and have excellent troubleshooting skills
  • Experience managing 3rd party suppliers
  • Experience in some modern development languages (Java, Python, JavaScript)
  • Bachelor’s or Master’s degree ideally in quantitative field (CS/Maths/Physics/Finance) and should have good written and verbal communication skills
  • Customer facing skills – to be able hold one’s own in discussions with demanding front office users
  • Understanding of FX Cash products (Spot, Outright, Forwards, NDFs)
  • Knowledge of scripting and programming (esp. SQL, BASH, HTML, XML)
  • Ability to troubleshoot and resolve infrastructure issues: Network, Disk space, High CPU
  • Consistent with the international profile of the bank, this is an extremely diverse global team – in terms of many things including tools and processes used, geographic location, language and culture and relationship and proximity to the users.
  • Consequently, a successful candidate will need to be pragmatic and flexible with an open minded approach to dealing with teams with these differences. Whilst this requires excellent interpersonal and communication skills and is a challenging proposition, the role offers excellent opportunities for personal development and professional experience
  • Excellent written and verbal communication skills, must be able to interact and work well with traders, back office personnel, vendors, futures business and other IT teams
  • Scripting and programming knowledge to assist in troubleshooting
  • Experience working with Production/DR model
  • Graduate level computing technology qualification(s)
  • Basic scripting and programming skills
  • Understanding of Capacity Management with ability to analyse current and future performance requirements
  • Ability to work unsupervised and under pressure for periods, individually and as part of a team
  • Willingness to take ownership for problem resolution and additional responsibilities where applicable
  • Maintain effective business partnerships with peer support & operations groups
  • Experience with deploying applications onto public cloud
  • Process excellence – a passion to achieve results though effective organisation and process disciplines
  • Experience with installing and configuring open source software
  • Understanding of production management (ITIL) concepts
  • Strong investment banking background that includes application support in a front-office environment
  • Understanding of the FX trading business, FX trading, pricing and risk platforms
  • Working knowledge and understanding of FIX Protocol
  • Understanding of networking and TCP/IP family protocols

Job Details:

Company: HSBC Bank

Vacancy Type: Full Time

Job Location: St. John’s, Newfoundland and Labrador, CA

Application Deadline: N/A

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