Onboarding Analyst

Website HSBC Bank

Job Description:

Manage the client onboarding experience, expectations and communications following the completion of the sale by the Relationship Manager (RM). Coordinate the onboarding process, including the collection of client information required to complete the Client Due Diligence (CDD) profile, to the point where the client has an active cash account and channel access.

Job Responsibilities:

  • Demonstrate expected core behaviors and values including teamwork, focus, drive and determination
  • Actively participate in the development and refinement of the internal control/process environment to optimize the customer service proposition whilst maintaining the above
  • Ensure Customer Turn Around Times (TAT) are agreed, and the associated SLA’s are visible and managed with all involved parties
  • Request and follow-up with the client for outstanding information and documentation; including KYC/CDD and signed account opening documents
  • Be flexible and dynamic with support to the wider team
  • Promote an environment that supports diversity and reflects the HSBC brand.
  • Control of workflow processes, adhering to all associated procedures
  • Take ownership for the development of an onboarding plan and the creation of the client application pack
  • Strong communication both upwards and at peer level
  • Ensure the client is able to successfully activate the cash account and is in receipt of the ‘tools’ required for channel access
  • Manage the client experience throughout the onboarding of new to bank clients and the Client Due Diligence (CDD) refresh for existing clients; maintaining the highest standard of excellence in customer service and answer client queries as and when they arise
  • Be an active member of the team and a strong team-player
  • Maintain a strong control environment
  • Ensure that any data input is dealt with in a timely manner and in the correct and consistent format
  • Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks
  • Handle requests for additional information from Client Due Diligence (CDD) Operations and liaise further with the client as required
  • Maintain an environment in which compliance and risk control are a key performance criteria

Job Requirements:

  • Bachelor’s degree or minimum of 2 years of relevant work experience
  • Drive and resilience
  • Commercial awareness
  • Proven record of delivery within challenging timescales
  • Conflict management
  • Language requirements (based on local needs)
  • Stakeholder management (External & Internal)
  • Excellent planning, organisation and time management abilities
  • Positive ‘can do’ attitude and an ability to take ownership of tasks through to completion
  • Ability to prioritise
  • Proven track record in a client focused environment
  • Commercial banking knowledge
  • Attention to detail
  • Ability to work collaboratively and independently when required
  • Ability to be flexible, manage priorities whilst remaining calm under pressure
  • Ability and willingness to pick-up commercial banking
  • Diligence in formal written communication
  • A record of successful accomplishment in providing consistently outstanding customer service.
  • Receptive to change
  • Good verbal and written communication skills at all levels Project management skills
  • Ability to have difficult conversations

Job Details:

Company: HSBC Bank

Vacancy Type: Full Time

Job Location: Saskatoon, Saskatchewan, CA

Application Deadline: N/A

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