Website Fortinos
Job Description:
To be responsible for the effective operation of the Pane Fresco Pizza & Bread Department by maximizing sales and gross profit, ensuring sales’ goals and budgets are met and providing customers with the best quality foods, ensuring courteous, timely customer service.
Job Responsibilities:
- To respond to any customer inquiries, requests, and complaints, ensuring courteous customer relations at all times;
- To be responsible for the opening and/or closing functions of the department;
- Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience.
- To oversee the effective ordering, production, merchandising of all pizza and bread products and ensure attractive displays to maintain and increase sales;
- To ensure compliance with the company food safety standards, regulations and audits;
- To interpret and administer Company policy and ensure compliance with the Collective Agreement;
- To ensure the maintenance of equipment and the safety and sanitation of the production and back room areas, as per Company Policy;
- To plan daily production sheets to ensure variety in pizza and bread products, and effectively prioritize and organize all production and department functions;
- To schedule, direct, supervise and discipline department staff and train all new employees;
- To effectively control inventory through pricing and signage of pizza and bread products to achieve company goals and budget so as to maximize sales, profits and shrink targets;
- To perform other duties, as required.
Job Requirements:
- Exceptional customer service skills
- Previous managerial experience and knowledge of production schedules is a definite asset;
- Flexibility to work a variety of hours which include days, evening, nights, and weekends;
- Ability to work under pressure in a fast-paced environment;
- The ideal candidate must possess a minimum of 5 years’ experience as a qualified scratch baker, preferably in a retail environment;
- Must possess excellent organization, communication and interpersonal skills.
Job Details:
Company: Fortinos
Vacancy Type: Full Time
Job Location: Hamilton, Ontario, CA
Application Deadline: N/A
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