Department Manager

Website Fortinos

Job Description:

To be responsible for the effective operation of the Pane Fresco Pizza & Bread Department by maximizing sales and gross profit, ensuring sales’ goals and budgets are met and providing customers with the best quality foods, ensuring courteous, timely customer service.

Job Responsibilities:

  • To respond to any customer inquiries, requests, and complaints, ensuring courteous customer relations at all times;
  • To be responsible for the opening and/or closing functions of the department;
  • Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience.
  • To oversee the effective ordering, production, merchandising of all pizza and bread products and ensure attractive displays to maintain and increase sales;
  • To ensure compliance with the company food safety standards, regulations and audits;
  • To interpret and administer Company policy and ensure compliance with the Collective Agreement;
  • To ensure the maintenance of equipment and the safety and sanitation of the production and back room areas, as per Company Policy;
  • To plan daily production sheets to ensure variety in pizza and bread products, and effectively prioritize and organize all production and department functions;
  • To schedule, direct, supervise and discipline department staff and train all new employees;
  • To effectively control inventory through pricing and signage of pizza and bread products to achieve company goals and budget so as to maximize sales, profits and shrink targets;
  • To perform other duties, as required.

Job Requirements:

  • Exceptional customer service skills
  • Previous managerial experience and knowledge of production schedules is a definite asset;
  • Flexibility to work a variety of hours which include days, evening, nights, and weekends;
  • Ability to work under pressure in a fast-paced environment;
  • The ideal candidate must possess a minimum of 5 years’ experience as a qualified scratch baker, preferably in a retail environment;
  • Must possess excellent organization, communication and interpersonal skills.

Job Details:

Company: Fortinos

Vacancy Type: Full Time

Job Location: Hamilton, Ontario, CA

Application Deadline: N/A

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