Website Finning
Job Description:
The Services Administrator is responsible for the intake of services requests, creation & distribution of Maintenance Work Orders, job binders, system updates & document control.
Job Responsibilities:
- Intake & creation of Maintenance Work Order Service Requests. This includes verifying commercial requirements were met and documented (credit check & release customer purchase order that aligns to customer accepted quote), clarity on billing requirements & structure, and receives customer sign off on estimate & quote
- Complete final invoice
- Review and document Work Order checklist to verify completeness, escalate any invoicing delays immediately
- Review and process service personnel timecards for accuracy, document for customer billing
- Consolidate customer information containing all pertinent inspections, photos, and reports. Submit package for review and presentation to customer for approval
- Provide updates during Service Work in Progress Meetings to achieve real time accuracy
Job Requirements:
- Experience with progress billing; understanding the financial impacts of billing, repair, and service work processes
- Knowledge of Collective Bargaining Agreements as it pertains to time entry/management
- Attention to detail, able to juggle multiple competing priorities
- Post-Secondary education with a focus in Administration, Business or Accounting is considered an asset
- 2 – 3 years administrative experience in a similar environment (Service/Dealership)
- Strong communication skills, both verbal & written
- Proficient with a variety of software including MS Office Suite
- Experience with Document Control processes (history and audit trail) would be beneficial
Job Details:
Company: Finning
Vacancy Type: Full Time
Job Location: Edmonton, Alberta, CA
Application Deadline: N/A
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