Shared Services Administrator

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Job Description:

The Services Administrator is responsible for the intake of services requests, creation & distribution of Maintenance Work Orders, job binders, system updates & document control.

Job Responsibilities:

  • Intake & creation of Maintenance Work Order Service Requests. This includes verifying commercial requirements were met and documented (credit check & release customer purchase order that aligns to customer accepted quote), clarity on billing requirements & structure, and receives customer sign off on estimate & quote
  • Complete final invoice
  • Review and document Work Order checklist to verify completeness, escalate any invoicing delays immediately
  • Review and process service personnel timecards for accuracy, document for customer billing
  • Consolidate customer information containing all pertinent inspections, photos, and reports. Submit package for review and presentation to customer for approval
  • Provide updates during Service Work in Progress Meetings to achieve real time accuracy

Job Requirements:

  • Experience with progress billing; understanding the financial impacts of billing, repair, and service work processes
  • Knowledge of Collective Bargaining Agreements as it pertains to time entry/management
  • Attention to detail, able to juggle multiple competing priorities
  • Post-Secondary education with a focus in Administration, Business or Accounting is considered an asset
  • 2 – 3 years administrative experience in a similar environment (Service/Dealership)
  • Strong communication skills, both verbal & written
  • Proficient with a variety of software including MS Office Suite
  • Experience with Document Control processes (history and audit trail) would be beneficial

Job Details:

Company: Finning

Vacancy Type: Full Time

Job Location: Edmonton, Alberta, CA

Application Deadline: N/A

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