Website D2L
Job Description:
We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable.
Job Responsibilities:
- Clearly communicate technical resolution details to varying stakeholders
- Remain calm under pressure
- Help to develop and deliver knowledge articles
- Participate in Technical Roundtable discussions
- Align client’s needs, goals, and objectives to D2L solutions
- Monitor and participate in both internal and external discussion forums
- Assist with additional tasks as delegated by Manager
- Participate in a shift rotation
Job Requirements:
- Strong customer service skills
- Strong verbal and written communication skills
- Excellent time management, prioritization, and organizational skills
Job Details:
Company: D2L
Vacancy Type: Temporary
Job Location: Winnipeg, MB, CA
Application Deadline: N/A
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