Product Support Analyst

Website D2L

Job Description:

We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable.

Job Responsibilities:

  • Clearly communicate technical resolution details to varying stakeholders
  • Remain calm under pressure
  • Help to develop and deliver knowledge articles
  • Participate in Technical Roundtable discussions
  • Align client’s needs, goals, and objectives to D2L solutions
  • Monitor and participate in both internal and external discussion forums
  • Assist with additional tasks as delegated by Manager
  • Participate in a shift rotation

Job Requirements:

  • Strong customer service skills
  • Strong verbal and written communication skills
  • Excellent time management, prioritization, and organizational skills

Job Details:

Company: D2L

Vacancy Type: Temporary

Job Location: Winnipeg, MB, CA

Application Deadline: N/A

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