Microsoft 365 and Cloud Administration Specialist

Website City of Vancouver

Job Description:

The Microsoft 365 and Cloud Administration Specialist is responsible for the architecture, configuration, administration, and optimization of on-premises and cloud-based collaboration and productivity solutions and related components, with a special focus on Microsoft SharePoint as well as Microsoft cloud-based technologies including the Microsoft 365 platform and products (SharePoint Online, Teams, and OneDrive), Azure, and Azure Active Directory. This includes supporting our organization-wide migration to SharePoint Online and Teams, configuring new implementations using administrative portals, related administration solutions, scripts, and implementing processes and procedures for ongoing management of the cloud environment.

Job Responsibilities:

  • Monitors and troubleshoots Microsoft 365 and SharePoint Server operational and technical issues, liaises with other TS support professionals to ensure timely resolution and communicates issues and service disruptions
  • Participates in key process improvements as they relate to the cloud environment
  • Works closely with team members, management, specialized TS areas and application support teams to ensure that solutions are built to deliver availability, reliability, and scalability
  • Provides advice to the TS leadership team on governance, alternatives and solutions, product evaluation, and risk assessment of existing and future cloud solutions
  • Manages and responds to tier 3 service requests and provides end user support as required
  • Creates forms with complex workflows and improves business process automations
  • Perform other related duties/responsibilities as assigned
  • Performs user requirement analysis and collaborates with users to develop and build solutions that meet business needs and meet corporate standards
  • Supports an enterprise-wide Microsoft 365 information architecture related to data management, content management, and service management
  • Monitors Microsoft 365 and SharePoint Server system usage and optimizes performance
  • Creates and maintains Microsoft Teams, SharePoint Sites, and related M365 products, ensuring use of best patterns and practices
  • Builds and supports cloud-based services and solutions based on defined patterns
  • Develops and maintains architecture documentation and end user training materials as required
  • Develops and maintains frameworks and standards for SharePoint and Azure AD Group permissions, SharePoint sites, Hub sites, etc
  • Develops PowerShell scripts to assist with the daily operations and enhancements
  • Trains and supports business champions ensuring best practices are used and corporate standards are adhered to
  • Participates in development of Microsoft Teams and implementation of Microsoft 365 Groups architecture, standards, and integrations
  • Works with project managers, vendors and consulting firms to configure, maintain, and evaluate the City’s M365 technologies

Job Requirements:

  • Considerable knowledge of in the design and administration of SharePoint and SharePoint Online environments
  • Ability to investigate and resolve complex client/server hardware and software problems, consulting with other technical staff and vendor technical specialists as required.
  • Considerable knowledge of hybrid identity management with Azure Active Directory
  • Considerable knowledge of Azure technologies to support the Microsoft 365 line of business applications
  • Ability to migrate data across different cloud environments or from on-premises infrastructure
  • Considerable knowledge of SharePoint and Active Directory security and integration
  • Strong sense of accountability and commitment to end-user advocacy, with demonstrated ability to work under pressure, manage multiple priorities and respond to requests in a timely manner
  • Ability to customize, test and install new releases of, or enhancements to, operating systems software and application systems
  • Completion of two-year diploma in computer science plus 4- years related experience, or an equivalent combination of training and experience
  • Other Cloud provider certifications such as Amazon AWS or Google Compute would be an asset but not mandatory
  • Additional Microsoft certifications for Microsoft 365 or Azure considered an asset but not mandatory
  • Sound knowledge of the functions of departments served and their requirements as applied to the work performed.
  • Ability to establish and maintain effective working relationships with a variety of internal and external contacts and to provide advice, information, and recommendations
  • Considerable knowledge of workflow development using Microsoft 365
  • Considerable knowledge of Power Automate is considered an asset, however previous experience is not necessary
  • Two years of relevant work experience in cloud solution administration in an enterprise environment or an equivalent combination of education and experience
  • Ability to communicate effectively; foster high standards; deliver results in a fast-paced, performance-focused environment using excellent interpersonal, visual design presentation and written skills
  • Sound knowledge of scripting languages (Python, Microsoft PowerShell, etc.)

Job Details:

Company: City of Vancouver

Vacancy Type: Full Time

Job Location: Vancouver, British Columbia, CA

Application Deadline: N/A

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