Website City of Toronto

Job Description:

As a Business Analyst, Transformation, you’ll contribute to the success of the People & Equity Division by providing client-driven, value-added support and services and will assist in establishing the structure and delivery of the COE.

Job Responsibilities:

  • Collaborates with other Business Analysts to conduct end to end process reviews, optimization and re-engineering
  • Monitor incoming service request volumes from the Service Hub and the People & Equity division
  • Provide presentation support and/or delivers presentations as required
  • Conducts client journey mapping and documents desired client experience outcomes
  • Prepare visual presentations, briefing materials and other documentation as required.
  • Develops terms of reference and methodologies for review

Job Requirements:

  • Post-secondary education in business administration or public administration.
  • Ability to perform statistical data analysis and reporting.
  • Experience conducting client journey mapping to establish a positive client experience.
  • Experience working on transformational change projects and initiatives with significant impact on process.

Job Details:

Company: City of Toronto

Job Category: Cities And States

Vacancy Type: Full Time

Job Location: Toronto, ON, CA

Application Deadline: N/A

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