IT Support Associate

Website Canada Goose

Job Description:

Provide 1st & 2nd level support on sites assigned and resolve submitted support tickets globally as required Provide support to shop-floor control, manufacturing, inventory, and logistics systems

Job Responsibilities:

  • Configure and support barcoding and thermal printing technologies
  • Record, track and escalate incidents using Service Now
  • Manage user onboarding and offboarding requirements and tasks for assigned site
  • Configure and image workstations, setup tablets, and cell phone devices as required
  • Manage and support Audio/Visual conferencing technologies
  • Perform security and operating system updates, software deployment and troubleshooting
  • Coordinate with IT Operations team members on issues requiring escalation (Enterprise Applications, Infrastructure and Cybersecurity) such as WAN and network availability
  • Support Zebra printers, RFID scanners, barcode scanners, plotters, fabric cutting machines, pattern maker equipment, and down-fill machines
  • Assist in IT site builds, moves, and upgrades

Job Requirements:

  • A post-secondary education in Information Technology or equivalent
  • Microsoft A+, Network+, M365 and Managing Modern Desktops and Devices MD-101T certifications are considered assets
  • IT Support experience in manufacturing, warehouse, and distribution facilities
  • Experience with compliance and governance frameworks (SOX preferred)

Job Details:

Company: Canada Goose

Vacancy Type: Full Time

Job Location: Ottawa, ON, CA

Application Deadline: N/A

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