Job Description:

Drive our Net Promoter Score (NPS) and other selling and service metrics such as; conversion, average dollar per transaction, average unit retail

Job Responsibilities:

Analyze and drive customer relationship management measured by capture rate and repeat purchase
Drive respective location’s Units per Transaction (UPT) by actively introducing new, underperforming and strategic categories
Resolve customer issue trends by investigating opportunities, developing solutions, preparing reports and coaching staff on managing similar challenges in the future
Demonstrate Canada Goose core values: entrepreneurship and innovation by proactively elevating and enhancing the experience through in store events, personal appointments and introduction of our emerging categories

3-5 years retail management Experience
Bonus points for previous experience working with affluent and luxury brands in high volume traffic locations
Experience with customer relationship management tools
Payroll and expense management experience

Company: Canada Goose

Vacancy Type: Full Time

Job Location: Montreal, QC, CA

Application Deadline: N/A

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