Website Bank of Montreal
Job Description:
Understands customer needs and provides wealth and investment-related sales and service to BMO customers or prospects. Guides customers on wealth and investment strategies and products that meet customer’s objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed.
Job Responsibilities:
- Achieves sales targets with a focus on relevant investment products.
- Manages all transactional outcomes of customer contacts or refers to appropriate internal business groups.
- Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.
- Maintains the confidentiality of customer and Bank information.
- Probes to understand customer needs and advises them through their unique investment needs.
- Primary Inbound call centre role that may require some outbound calls to customers and proactively seek opportunities to enhance customer experience by providng products that meet investment needs.
- Broader work or accountabilities may be assigned as needed.
- Provides professional quality sales and service for customer and prospect inquires, issues and requests.
- Adheres to regulatory and compliance requirements, including Anti-Money Laundering and Terrorist Financing reporting requirements,
- Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.
- Integrates marketing promotions and programs into customer conversations where appropriate.
- Maintains current knowledge of investment markets, practices, and trends and integrates into customer conversations in a professional manner.
- Analyzes issues and determines next steps.
- Performs any required documentation after completed customer interactions to ensure customer’s requests are accurately processed.
- Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Escalates complex or unresolved customer situations to senior managers as required.
Job Requirements:
- Specialized knowledge.
- Some understanding of Risk Management & Compliance.
- Collaboration & team skills – Good.
- Knowledge of competitive market place trends and product offerings.
- Knowledge of BMO Investment products and services.
- Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
- Verbal & written communication skills – Good.
- Analytical and problem solving skills – Good.
- Organization skillls – Good.
- College or University diploma/degree or equivalent work experience.
- Completed Canadian Securities Course (CSC) or IFIC course / licensed as an Investment Representative with MFDA
Job Details:
Company: Bank of Montreal
Vacancy Type: Full Time
Job Location: Winnipeg, Manitoba, CA
Application Deadline: N/A
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