Website Benevity
Job Description:
The Manager, Technical Services is responsible for managing a team of Technical and Configuration Analysts. The person who steps into this role will have previous experience in a high-growth organization managing a technical team.
Job Responsibilities:
- Provide technical guidance and support to the team as needed (SSO using SAML or OIDC; ETL; FTP)
- Manage the Technical Services team and oversee their objectives, processes and metrics to deliver extraordinary client service experiences.
- Foster team building by encouraging individuals to share knowledge, highlighting problems or critical situations, be pro-active in working together on solutions.
- Accountable for managing the performance with all individuals, provide the right level of guidance, recognition and challenge
- Has a good understanding of the key clients and their associated level of configuration requirements and can lead the team to ensure a positive client experience
Job Requirements:
- High performing coach – an experienced Technical leader who wants to build and grow a like-minded team, with the ability to consult and provide opinion, facilitate discussion and resolve conflict
- Solid understanding of SSO using SAML or OIDC; ETL; FTP; Web development; PHP; RPA; Python.
- 3+ years’ experience in people management- provides calm, clear leadership to a group of Technical & Configuration Analysts, with the ability to modify your management style to meet the preferred style of your team members
- Powerful client advocate – you feel a sense of responsibility and urgency when a client calls for help and communicate that urgency and need for high performance to the team
- 3+ years’ experience working with a Technical team in a fast-paced SaaS company
Job Details:
Company: Benevity
Job Category: Private Jobs
Vacancy Type: Full Time
Job Location: Calgary, Alberta, CA
Application Deadline: N/A
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