Client Executive

Website Bell

Job Description:

The Client Executive is responsible for the retention, growth, and management of key BBM clients’ existing revenue base.

Job Responsibilities:

  • Act as the authority for all customer network solutions and be the main point of contact for the customer
  • Prepare business cases and provide financial analysis to clients outlining technical aspects of proposed solution offering unique value and improve profitability and ROI for client
  • Keep up with industry news and provide insight into leadership and clients on emerging trends, competitive threats, and opportunities to deliver greater value.
  • Act as a facilitator with various internal groups at Bell: Support, invoicing, after sales support, delivery
  • Develop strategies and tactics based on Bell competitive advantages and profitability
  • Develop and deliver client proposals and presentations and lead RFP responses
  • Obtain required approval (Technical solution, pricing, contract) in preparation for a final presentation to customers
  • Mobilize all the required internal resources to meet client needs by providing expert advice on concepts, products and services
  • Defend the interests of the client within Bell to ensure the alignment of support and development activities with its business requirements
  • Attain revenue and new agreement objectives
  • Manage existing base of customers and generate growth (upsell) by positioning new solutions helping them reaching their business objectives
  • Develop a sales strategy based on BBM product strategy, your revenue objectives, and the client’s business objectives
  • Drive customer account plan development based on client business development objectives and Marketing strategy
  • Identify and qualify opportunities for revenue growth and recurring revenues in different lines of business: Wireline and
  • Wireless connectivity, Managed services, Professional services and Infrastructure services
  • Winback and acquire new customers in cross-selling mode of wireless and wireline services
  • Ensure continuous update of sales opportunities in the Bell CRM tool in order to provide an up-to-date status of the evolution of the opportunities in the sales cycle and ensure financial forecasts accuracy of the of the sales territory
  • Prepare and deliver official group presentations to different hierarchical levels at the client
  • Assist clients in planning their information and communications technology (ICT) and systems integration strategies and tactics
  • Engage solution specialists to assist with new opportunities and ensure their full support to meet required deliverables
  • Build and manage relationships at all levels (CIO, CFO, Director of IT, etc.) within the customer to position and promote Bell solutions.

Job Requirements:

  • Demonstrated business development to acquire new opportunities and leadership and experience influencing key decision-makers
  • 3+ years experience managing large complex accounts in Telecommunications or ICT industry
  • Desire to constantly learn and develop technical skills
  • University/Postgraduate degree preferred

Job Details:

Company: Bell

Job Category: Telecom

Vacancy Type: Full Time

Job Location: Surrey, British Columbia, CA

Application Deadline: N/A

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