Associate Reference Material

Website Bell

Job Description:

As a key member of the Offer Execution team, this position is responsible for the execution and building of various retention offers in NBA. Working closely with the pricing, strategy and business intelligence teams you will be responsible for accuracy of offers and speed in execution of offer builds that will insulate our customers and reduce churn. Drive process reengineering to refine processes and minimize time to execute offers and thus reduce churn.

Job Responsibilities:

  • Proactive in developing new campaigns and investigations
  • Ownership of the overall offer builds in various systems including BM, BRS and XLOB
  • Develop and refresh frequent campaigns executed for retention in coordination with pricing team. Coordinate with multiple cross functional teams to launch in tight timelines
  • Maintenance, reporting and ongoing checks for cleanup of existing offers
  • Testing of offers once built to ensure accurate outcome of offer recommendations following the right customer paths
  • End to end offer execution across all systems with speed and accuracy
  • Responsible for problem resolution and investigation through trouble shooting with multiple IT, marketing and BI teams
  • Build logics which ensure all the possible permutations are captured
  • Work closely with pricing, BI, IT and channel to ensure seamless customer experience

Job Requirements:

  • MS Excel intermediate (Pivots and vlookup) Test will be administrated
  • Superb organization and planning skills – Multi-task and Prioritization ability
  • Undergraduate Degree in Business or Commerce
  • Ability to effectively communicate all cross functional teams
  • Positive attitude, dynamic, professional
  • Quick learner with problem solving experience with attention to detail
  • Strong organizational and time management skills to meet deadlines & handle changing priorities
  • MS Word and MS PowerPoint basic
  • Telecom experience considered an asset
  • Self-motivated team player with strong work ethics
  • Excellent interpersonal skills and the ability to work well within team and cross functional teams
  • Ability to work independently, organized and self-disciplined
  • Energetic self-starter who thrives in a fast-paced environment
  • Experience in a call center environment

Job Details:

Company: Bell

Job Category: Telecom

Vacancy Type: Full Time

Job Location: Brampton, Ontario, CA

Application Deadline: N/A

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