Job Description:

As a key member of the Offer Execution team, this position is responsible for the execution and building of various retention offers in NBA. Working closely with the pricing, strategy and business intelligence teams you will be responsible for accuracy of offers and speed in execution of offer builds that will insulate our customers and reduce churn. Drive process reengineering to refine processes and minimize time to execute offers and thus reduce churn.

Job Responsibilities:

Proactive in developing new campaigns and investigations
Ownership of the overall offer builds in various systems including BM, BRS and XLOB
Develop and refresh frequent campaigns executed for retention in coordination with pricing team. Coordinate with multiple cross functional teams to launch in tight timelines
Maintenance, reporting and ongoing checks for cleanup of existing offers
Testing of offers once built to ensure accurate outcome of offer recommendations following the right customer paths
End to end offer execution across all systems with speed and accuracy
Responsible for problem resolution and investigation through trouble shooting with multiple IT, marketing and BI teams
Build logics which ensure all the possible permutations are captured
Work closely with pricing, BI, IT and channel to ensure seamless customer experience

Job Requirements:

MS Excel intermediate (Pivots and vlookup) Test will be administrated
Superb organization and planning skills – Multi-task and Prioritization ability
Undergraduate Degree in Business or Commerce
Ability to effectively communicate all cross functional teams
Positive attitude, dynamic, professional
Quick learner with problem solving experience with attention to detail
Strong organizational and time management skills to meet deadlines & handle changing priorities
MS Word and MS PowerPoint basic
Telecom experience considered an asset
Self-motivated team player with strong work ethics
Excellent interpersonal skills and the ability to work well within team and cross functional teams
Ability to work independently, organized and self-disciplined
Energetic self-starter who thrives in a fast-paced environment
Experience in a call center environment

Job Details:

Company: Bell

Job Category: Telecom

Vacancy Type: Full Time

Job Location: Brampton, Ontario, CA

Application Deadline: N/A

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